Our organisation aims for transparency and ensuring our services are meeting the needs of our clients and service quality standards and guidelines.

Should any of our clients find they have a bad experience whilst accessing any of our services we encourage clients to please familiarise themselves with our complaints processes and procedures. 

Should any client feel they need to take any matter further for investigation you have the right to submit an official complaint to our Management Committee. 

Our complaint flowchart shows how all complaints and handled within our organisation.

Access all of these documents below:


Complaint process -  Click here
Complaint flowchart - Click here
Complaint form - Click here